Technical Writer - OT Cybersecurity (UAE National)

Help AG is looking for a talented and experienced Technical Writer - OT Cybersecurity (UAE National) who will be responsible for managing data collection, aggregation, and reporting processes that support OT Cybersecurity performance management, compliance, and operational visibility.

This role ensures accurate, timely, and actionable insights for decision-making and continuous improvement. The position operates within the OT Cybersecurity Department, supporting governance, assurance, and operational enablement initiatives across downstream and upstream assets.

Responsibilities

• Collect and validate operational metrics from OT Cybersecurity site delivery teams.

• Aggregate and calculate tactical and strategic KPIs aligned with OT Cybersecurity standards.

• Maintain centralized repositories for cybersecurity validation results and test evidence.

• Develop and deliver periodic performance dashboards and assurance reports for OT leadership and governance boards.

• Generate context-specific reports (e.g., SCIRF, GDPR) for internal and external stakeholders.

• Support KPI reviews and provide evidence for executive-level reporting.

• Prepare weekly, monthly, and annual reports on service coverage, performance, and project milestones.

• Ensure reporting aligns with OT Cybersecurity governance frameworks and UAE national cybersecurity mandates.

• Archive documentation for FAT, IFAT, and SAT cycles to ensure compliance and audit readiness.

Qualifications & Skills

• UAE Nationals passionate about securing the nation’s digital future.

• Bachelor’s degree in Computer Science, Data Analytics, Cybersecurity, or a related field.

• 2 –5 years of experience in data analytics, reporting, or cybersecurity operations, preferably within industrial or OT environments.

• Strong understanding of OT Cybersecurity frameworks and performance management principles.

• Proficiency in Power BI, Tableau, Microsoft Excel and Microsoft Office 365 and SharePoint – documentation and collaboration.

• Familiarity with OT Cybersecurity standards and compliance requirements.

• Excellent analytical, communication, and stakeholder management abilities.

• Analytical Thinking

• Attention to Detail

• Collaboration & Teamwork

• Effective Communication

• Continuous Improvement Mindset

Benefits

• Career progression and growth through challenging projects and work.

• Employee engagement and wellness campaigns activities throughout the year.

• Excellent learning and development opportunities.

• Inclusive and diverse working environment.

• Flexible working environment.

• Open door policy.

About Us

Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.

Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.