Senior Security Engineer (NGFWs, XDR, Proxy)

Job Description:

The Senior Security Engineer is responsible for administering and managing Security technologies and/or services such as Next-Generation Firewalls (Palo Alto, Fortinet), TrendMicro XDR, Proxy technologies, and vulnerability management tools (Nessus, Tenable Security Center). The Engineer will be responsible for the creation of procedures, implementation of process development, and maintenance of security systems across the client environment. The Engineer will work closely with Management, Senior Engineers, Threat Analysts, Solution Architects, other Security Engineers, and clients to complete high profile, critical services to existing Managed Security Service clients.

This position will be based in Dubai, UAE and will be responsible for the administration, maintenance, and integration of NDR, EDR and Tenable (for vulnerability assessments) security platforms, operations technical analysis, assessment, and recommendations in the areas of real-time security, operational network & identity management system, and applications systems security monitoring.

Responsibilities:

• Implement, deploy, and provide ongoing support for Nessus scan engines, Tenable Security Center, and related vulnerability scanning infrastructure.

• Support full lifecycle of Firewall (Palo Alto, FortiGate), Web Proxy, and WAF systems: configuration, tuning, performance optimization, patching, and backups.

• Lead remediation of identified vulnerabilities in alignment with SLAs and compliance requirements.

• Manage and maintain TrendMicro XDR sensors: deployment, updates, rule tuning, and threat detection.

• Write custom detection rules for IOCs and behavioral anomalies in XDR and NDR platforms.

• Perform advanced threat hunting using custom queries in EDR/NDR environments.

• Act as the primary point of contact for Managed Security Services (MSS) client issues and escalations.

• Collaborate with SOC, Threat Intelligence, and IR teams to ensure rapid response and root cause analysis.

• Manage ticketing workflows, coordinate with stakeholders for resolution, and ensure SLAs are met.

• Monitor usage of licenses, availability, and system performance, providing regular service reporting.

• Coordinate with vendors for troubleshooting, upgrades, and patch management.

• Incident analysis, investigation, and resolution for security technologies.

• Ticketing and follow up with different stake holders for the resolution.

• Configuration backup and restoration.

• Availability and performance monitoring.

• Daily/weekly/monthly service reporting as applicable.

• Vendor coordination and problem resolving.

• License usage monitoring and reporting.

• Patch/software upgrade.

Qualifications & Skills:

• 8+ years working experience in managing and administering security solutions in large enterprise.

• Minimum 5 years of proven experience supporting and maintaining MVA, NGFWs, EDR, NDR, Web Proxy such as:

  • Nessus/Tenable Security Center

  • TrendMicro XDR, NDR, Proxy platforms

  • Palo Alto & FortiGate NGFWs

• Professional experience working with networks and network architecture.

• College degree or equivalent training with experience working in Device Managed Services, or client network environment.

• Practical hands-on experience in XDR (TrendMicro), NDR, and Microsoft Azure.

• Splunk, Azure Log analytics, or equivalent big data engine experience.

• Experience with MS Azure information protection and technologies, including solution architecture, deployment, management, and support in a large global enterprise.

• Good to have Azure, managed vulnerability (Nessus/Tenable), EDR, NDR and Next gen Firewall related security certifications.

• Knowledge of Linux and Windows operating systems.

• Experience with various other SIEM security products such as: Splunk, ArcSight, Nitro, or LogRhythm and infrastructure components such as proxies, firewalls, IDS/IPS, and DLP.

• Experience working with clients in a service delivery function.

• Shift flexibility, including the ability to provide after-hours support when needed.

• Experience working with internal and client ticketing and knowledge base systems for Incident and Problem tracking as well as procedures.

Benefits:

• Health insurance with one of the leading global providers for medical insurance.

• Career progression and growth through challenging projects and work.

• Employee engagement and wellness campaigns activities throughout the year.

• Excellent learning and development opportunities. 

• Inclusive and diverse working environment.

• Flexible/Hybrid working environment.

• Annual flight tickets to home country.

• Open door policy.

About Us:

Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge. Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.

With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.