Cyber Defense Analyst (L2/L3)

Help AG is looking for a talented and enthusiastic individual to join our Cybersecurity Operations Center (CSOC) team as part of the Managed Security Services (MSS) business unit. If you have strong knowledge and interest in Cybersecurity, this position might be the right one for you. The Cyber Defense Analyst (L2/L3) will be responsible for monitoring multiple client environments, guiding, leading other Security Analysts, and conducting forensic analysis and threat hunting to detect and identify Cybersecurity incidents/breaches. The candidate is also expected to be up to date with Cybersecurity intelligence and threat landscape.

Responsibilities

• Monitor multiple security technologies, such as IDS/IPS, Firewalls, Switches, VPNs, and other security threat data sources.

• Correlate and analyze events using SIEM tools to detect security incidents.

• Create, follow and present detailed operational process and procedures to appropriately analyze, escalate, and assist in remediation of critical information security incidents.

• Respond to inbound requests via phone and other electronic means for technical assistance with managed services.

• Respond in a timely manner (within documented SLA) to support, investigate, and other cases.

• Document actions in cases to effectively communicate information internally and to customers.

• Resolve problems independently and understand escalation procedure.

• Maintain a high degree of awareness of current threat landscape and cybersecurity intelligence.

• Spread the cybersecurity intelligence across the team of analysts and engage in threat hunting activities.

• Lead delivery, and support others in the delivery, of knowledge sharing with analysts and writing technical articles for Internal knowledge bases, blog posts and reports as requested.

•  Perform other essential duties as assigned.

• Analysis of log files, includes forensic analysis of system resource access.

• Create, follow and present customer reports to ensure quality, accuracy, and value to clients.

• Creation of new content (Use Cases, Queries, Reports) within the SIEM platform.

• Education and training of other analysts in use and operation of SIEM platform.

• On-site work with clients as required.

• Engage with client Incident Response team as required.

• Generate cybersecurity Threat Intelligence reports.

Qualifications

• 2-5 years of experience in cybersecurity, in areas such as security operations, intrusion detection, incident analysis, incident handling, log analysis, threat intelligence/hunting or digital forensics.

• Bachelor’s/Master’s Degree in Cybersecurity, Computer Science, Information Systems, Electrical Engineering, or a closely related degree.

• An active interest and passion in cybersecurity, incident detection, network, and systems security.

• A sound knowledge of IT security best practices, common attack types and detection / prevention methods.

• Demonstrable experience of analyzing and interpreting system, security, and application logs.

• Knowledge of the type of events that both Firewalls, IDS/IPS and other security related devices produce.

• Experience in using Splunk as an analyst for Threat and Incident Detection is required.

• Experience with ArcSight, LogRhythm, QRadar, is preferable but not mandatory.

• Strong understanding of Cyber Kill Chain and MITRE ATT&CK frameworks and techniques.

• Solid understanding of TCP/IP and network concepts and principles.

• Possible attack activities, such as scans, man in the middle, sniffing, DoS, DDoS.

• Professional certificates are highly preferred (e.g., CCIE, OSCP, CISSP, GSEC, GCIA, GCIH, GMON, GREM, GDAT, GCFE…etc.).

• An experienced Analyst who aspires to be a leader, and is committed to learning the principles of leadership and the role of a leader.

• Outstanding organizational skills.

• Exclusive focus and vast experience in IT.

• Very good communication skills.

• Strong analytical and problem-solving skills.

• A motivated, self-managed, individual who can demonstrate exceptional analytical skills and work professionally with peers and customers even under pressure.

• Strong written and verbal skills.

• Strong interpersonal skills with the ability to collaborate well with others.

• Ability to speak and write in English is required; Ability to speak and write in both English and Arabic is preferred.

• Well-versed in developing content for SIEM (creating, fine tuning) use cases and rules.

• Experience with automation tools (SOAR) is preferred.

• Experience in Malware Analysis / Reverse Engineering is preferred.

Benefits

• Health insurance with one of the leading global providers for medical insurance.

• Career progression and growth through challenging projects and work.

• Employee engagement activities throughout the year.

• Tailored training & development program.

About Us

Help AG is the cybersecurity arm of e& enterprise and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a

competitive edge.

Present in the Middle East since 2004, Help AG was strategically acquired by Etisalat in Feb 2020,  hence creating a cyber security and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor dagnostic, trustworthy, independent, and cyber security focused. With best-of-breed technologies  from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the  art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business