Office Administrator

Help AG is looking for a talented and experienced Office Administrator who will be overseeing operations of our Office, taking care of customer visits and support the team with accurate and efficient administrative support. The ideal candidate should have a positive and friendly personality; the Office Administrator will bring up ideas and takes proactive ownership. The role is key for maintaining an enjoyable, presentable, and professional workplace. The position will also support various other departments within different duties and administrative aspects.

Responsibilities:

• Office Administration

o   Maintain a clean and presentable office environment.

o   Keep control of supplies, stationery and equipment for office and replenish in time.

o   Coordinate improvements and repair as required by coordinating internal and external teams.

o   Always ensure fully functional equipment by completing preventive maintenance requirements; calling for repairs; coordinating with internal teams.

o   Oversee corporate contracts with service providers including maintenance, catering, etc. review / negotiation / renewal.

o   Managing the office boy and cleaner ensuring their tasks are executed efficiently

o   Supporting / Arranging for any events / festivities in the office.

• Visitor Management

o   Take ownership on vendor visits from A-Z and ensure a smooth experience from Arrival till Departure; coordinate with internal and external parties as required.

o   Greeting and guidance of visitors to our office.

o   Ensure presentability of office, facilities, and team.

o   Personally receive and guide visitors providing a positive and memorable experience

o   Remain available and attentive throughout the entire visit.

• Administrative Support

o   Document processing and coordination for document completion, signature, filing as per the processes.

o   Ensure compliance of documents and communication with the highest standards in appearance and content 

o   Research information as required and draft correspondence; create reports.

o   Arrange for employee office supplies, business cards, mobile phones as required.

• Operations Team Support

o   Conduct project / customer satisfaction surveys via email and telephone

Qualifications & Skills:

• Bachelor’s degree in business administration, management, or a related field.

• Several years of experience in personal customer service with business clients

• Open-minded, friendly, welcoming, and helpful attitude

• Very good and clear English, Arabic is beneficial. 

• Solid skills in Microsoft Office

• Good Communication Skills for business requirements

• Loves dealing with people. 

• Reliability and strict Confidentiality

• Flexible work approach, based on the job requirements.

• Well-organized work style, highest accuracy

• Problem-solving focus

• Team player with high level of dedication

• Taking ownership

Benefits:

• Career progression and growth through challenging projects and work.

• Employee engagement and wellness campaigns activities throughout the year.

• Excellent learning and development opportunities.

• Inclusive and diverse working environment.

• Flexible/Hybrid working environment.

• Open door policy.

About Us:

Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.

Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.