Manager - Collections

Help AG is looking for a talented and experienced Manager – Collections who will be responsible for managing the collection activities of our organization. They will develop and administer collection programs. This includes developing and implementing strategies to improve collection processes, resolving disputes and customer issues, and maintaining accurate records. The position serves as a liaison between the organization and our customers, ensuring satisfaction and providing assistance when needed. In addition, Manager – Collections monitors credit and collection processes and operations; makes recommendations on opportunities for improvement. They will also manage staff in the day-to-day performance of their jobs.

Responsibilities:

• Monitor, develop plans, and negotiate the collection of overdue accounts.
• Visit clients on regular basis to follow up payment.
• Handle customer inquiries and disputes and provide customer service assistance.
• Prepare and analyze reports to identify trends and recommend strategies.
• Set payment collection goals and targets for the department.
• Create and implement a strategy to improve the collection of outstanding sales invoices and avoid excessive AR.
• Implement deadlines for payment collection.
• Preparing monthly feedback reports on payment collections.
• Train and mentor staff members.
• Remain informed of any legislative procedural training regarding debt collection.
• Develop, maintain and strengthen internal controls over collections.
• Develop and maintain supporting documents.
• Solve other relevant issues that may arise on an ad-hoc basis.
• Participate in finance-related projects for the continuous improvement of processes and systems.

Qualifications & Skills:

• Bachelor's Degree or higher in accounting or similar field.
• Minimum of 3 years of experience in similar role in the GCC and Egypt.
• Knowledge of legal remedies related to collection.
• Knowledge of SharePoint and NAV ERP.
• Familiarity with common invoice submission and GRN processes.
• Ability to effectively prioritize work, establish and execute plans to meet tight deadlines, multi-task and work under pressure with a strong attention to detail.
• Ability to work in a fast-paced environment and manage well through ambiguity and complexity.
• Excellent communication and presentation skills.
• Strong interpersonal skills with the ability to collaborate well with others and reconcile differences among resources/departments.
• Ability to speak and write in English is required; Ability to speak and write in both English and Arabic is preferred.
• Takes initiative and ownership of work.
• Self-motivated and enthusiastic.

Benefits:

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement and wellness campaigns activities throughout the year.
• Excellent learning and development opportunities.
• Annual flights tickets to home country.
• Inclusive and diverse working environment.
• Flexible/Hybrid working environment.
• Open door policy.

About Us:

Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.

Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.