IT Engineer

Help AG is looking for a skilled and experienced IT Engineer who is responsible for designing, configuring, and implementing IT infrastructure solutions across multiple sites. This role focuses on high-level architecture, server deployment, virtualization, and ensuring compliance with organizational and security standards. The Engineer will collaborate with internal and external teams to deliver reliable, scalable, and secure environments.

Responsibilities

• Develop high-level solution designs and architecture diagrams (e.g., using Microsoft Visio) for each site.

• Prepare, configure, and deploy physical servers, including hardware installation, RAID setup, and OS deployment across all project sites.

• Implement virtualization solutions on each server, deploying and configuring two virtual machines per site.

• Install and configure security agents for up to 20 IP-based log sources per site, ensuring seamless integration.

• Execute test plans, validate functional performance, and ensure all deployed solutions meet defined performance and security standards.

• Ensure compliance with organizational, cybersecurity, and regulatory requirements across all deployments.

Qualifications and Skills

• Bachelor’s degree in computer science, Information Technology, or related field.

• 3–5 years of experience in IT infrastructure, systems engineering, or related roles.

• Strong knowledge of server hardware, operating systems, and virtualization (VMware/Hyper-V).

• Experience with energy sector (e.g. Saudi Electricity Company) IT/OT environments is highly preferred.

• Experience with network and security agent configuration.

• Proficiency with Visio or equivalent design tools.

• Excellent analytical and problem-solving skills.

• Strong communication and documentation abilities.

Benefits

• Health insurance with one of the leading global providers for medical insurance.

• Career progression and growth through challenging projects and work.

• Employee engagement and wellness campaigns activities throughout the year.

• Excellent learning and development opportunities.

• Inclusive and diverse working environment.

• Flexible/Hybrid working environment.

• Annual flight tickets to home country.         

• Open door policy.

About Us

Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.

Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.