HR Executive - Resident Resources

Help AG is looking for a talented and experienced HR Executive – Resident Resources who will take the responsibility of coordinating for resources that are provided by Help AG to customers to join as part of their organization’s cybersecurity team, for a contractual period. The HR Executive - Resident Resources takes part in the entire resourcing lifecycle, starting with requirements alignment with customer, recruiting, onboarding, contracts, commercials, HR operation and administration until offboarding or re-integration.

Responsibilities

• Day to day coordination with resources on various operational related activities.
• Facilitate and execute the entire lifecycle of resident resourcing (head hunting, selection, pre-boarding, onboarding, performance improvement plans and offboarding).
• Manage and update employee leave records in the HR system, ensuring accurate and timely tracking of all leaves (sick, annual, and other absences).
• Oversee the monthly billing process for outsourced resources, ensuring accurate calculation and timely submission of invoices.
• Manage and verify overtime and expense submissions from employees, ensuring all claims are compliant with company policies and properly documented.
• Facilitate the participation of resources in company events and activities, encouraging employee involvement and fostering a positive workplace culture.
• Work closely with internal teams, including HR, Finance, and Operations, to ensure alignment on resident resource and customer satisfaction.
• Prepare and provide regular reports on leave balances, resource billing, and expenses for internal and customer use.
• Coordinate security clearances and other onboarding pre-requisites gathering.
• Monitor the onboarding of resources, coordinate with internal and external stakeholders to plan travel and accommodation, orientation, email ID and IT asset assignment and customer-site deployment.
• Maintain detailed and up-to-date records of resident resources, including (but not limited to) contact details, compensation, project numbers, appraisal history, etc. (including any special considerations or arrangements).
• Coordination of resident resource contracts (SOW, CRs & Performance).
• Collecting timesheets from resources deployed at various customer sites.

Qualifications & Skills

• Bachelor's degree in human resource/ business administration / information systems / computer engineering or relevant industry experience.
• Preferably Saudi National, with native Arabic language and proficiency in English.
• Customer and team-focused attitude.
• Active listener, with strong interpersonal skills with the ability to collaborate well with others.
• Knowledge and understanding of the KSA Labor Laws, Immigration, procedures, and limitations.
• Expert skills in the use of productivity tools such as Office 365, ITSM, HRMS Systems, etc.
• Knowledge and understanding of the PMI Project Management Framework would be good to have.
• Significant experience of stakeholder and communication management.
• People-management & conflict-management.
• Excellent organizational skills, ability to influence and manage customer expectations.
• Excellent communication, presentation, and reporting skills.
• Flexible work approach should be willing to work extra hours based on the job requirements.

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement activities throughout the year.
• Exposure to multiple client environments/architectures and multi-vendor security controls and technologies.
• Tailored training & development program.

About Us

Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.

Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region. 

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.