Collection Specialist & Office Administrator

Help AG is looking to hire a Collection Specialist and Office Administrator who supports the company’s Accounting, Administration, and Operations Team with accurate and efficient work and ensures through diligent work management and concerned departments always have reliable and accurate figures and comply with all rules and regulations. The role will also support various other departments within different duties and aspects, specifically in administrative office operations and interaction with various government departments for financial, tax, employment, and licensing matters. It contributes to the growth of the company and helps to improve processes and efficiency by bringing up own ideas and investing creativity and time.

Responsibilities

• Office Administration:

  • Maintain a clean and presentable office environment.

  • Keep control of supplies, stationery, and equipment for the office and replenish them in time.

  • Coordinate improvements and repairs as required by coordinating internal and external teams.

  • Always ensure fully functional equipment by completing preventive maintenance requirements, calling for repairs, and coordinating with internal teams.

  • Order and arrange refreshments and catering for the employees, visitors, and meetings.

  • Oversee corporate contracts with service providers, including maintenance, catering, etc., review/negotiation/renewal

• Administrative Support:

  • Document processing and coordination for document completion, signature, and filing as per the processes.

  • Ensure compliance of documents and communication with the highest standards in appearance and content.

  • Follow up, update, and report on corporate/operations projects.

  • Update electronic internet and intranet systems with news and information.

  • Research information as required and draft correspondence; create reports.

  • Arrange for employee office supplies, business cards, and mobile phones as required.

  • Manage employee enrolment in corporate (group) systems for access.

• Accounting:

  • Data collection and analysis from Help AG system and other sources.

  • Interaction with Client Finance Portals (Upload sales invoices, etc.), knowledge in Oracle/Ariba portal is necessary.

  • Follow ups GRN (Goods Receipt Note) from the customers via email and phone calls.

  • Monitor and follow up collection of expired bank guarantees from customers and arrange for collection.

  • Generate and provide customers with statement of account every end of the month.

  • Create Financial, Timesheet and other Reports; Prepare of Documents for Accounting on a case-by-case basis.

  • Follow-up collection of receivables.

  • Responding to phone and Email enquiries representing Help AG office Cairo.

  • Support in communication/collection of information for vendors, business partners, customers.

  • Booking/posting supplier invoices.

  • Maintain bank guarantee register in the internal network.

  • Liaison with Tax, HR, Licensing, and other Government entities as required.

  • Other ad hoc duties that can be assigned from time to time.

Qualification & Skills

• Degree in Accounting/Business or other related degree.

• Minimum 3 years of total experience in Accounting and a Profound background and education.

• Knowledge in Oracle/Ariba portal is a must.

• Microsoft NAV ERP and SharePoint experience is an advantage.

• Very good skills in MS-Office, particularly Microsoft Excel.

• Good Organizational Skills.

• Being able to understand and communicate complex business processes and activities.

• Flexible and structured work approach, based on the job requirement.

• Strong interpersonal skills with the ability to collaborate well with others and reconcile differences among resources/departments.

• Ability to speak and write in good English and native Arabic is required.
  

Benefits

• Health insurance with one of the leading global providers for medical insurance.

• Career progression and growth through challenging projects and work.

• Employee engagement and wellness campaigns activities throughout the year.

• Excellent learning and development opportunities.

• Inclusive and diverse working environment.

• Flexible/Hybrid working environment.

• Open door policy.

About Us

Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.

Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.